Privacy Policy

Effective Date: February 1, 2026

1. Introduction

withYOUnity LLC ("we," "our," or "us") operates a digital messaging platform that connects families with patients in healthcare facilities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name
  • Phone number
  • Account credentials
  • Relationship to the patient

Message Content

  • Video recordings
  • Audio recordings

Technical Information

  • Device information and identifiers
  • IP address and approximate device location derived from IP address
  • Browser type and operating system
  • Usage patterns and interaction data

Healthcare Facility Information

  • Facility identifiers
  • Staff interactions with messages

3. How We Use Your Information

We use the collected information to:

  • Deliver messages to patients in care facilities
  • Operate and maintain our platform
  • Process transactions and send related information
  • Respond to inquiries and provide customer support
  • Enable healthcare facility staff to manage message delivery
  • Improve our services and develop new features
  • Comply with legal obligations

4. Information Sharing

We may share information with:

Healthcare Facilities

Patient care facilities receive messages and related metadata to facilitate delivery and staff review.

Service Providers

Third parties assisting with hosting, analytics, payment processing, and customer support, bound by confidentiality obligations.

Legal Requirements

When required by law, subpoena, or to protect rights and safety.

Business Transfers

In connection with mergers, acquisitions, or asset sales.

We do not sell personal information to third parties for marketing purposes.

5. Data Retention

  • Message content: Retained while account is active and for up to 24 months after account closure, or as required by law
  • Account information: Retained while account is active and for up to 24 months after account closure, or as required by law
  • Technical logs: Retained for up to 12 months

6. Data Security

We implement industry-standard security measures, including:

  • 256-bit SSL encryption
  • Encrypted data storage
  • Access controls and authentication
  • Regular security assessments
  • Employee training and background screening

7. HIPAA & Healthcare Facility Compliance

withYOUnity operates as a service provider to licensed healthcare facilities. Message content transmitted through our platform may be subject to the facility's own HIPAA policies and data governance requirements. withYOUnity cooperates fully with facility data governance programs and will execute a Business Associate Agreement (BAA) upon request from any covered healthcare facility.

We do not independently access, analyze, or use protected health information (PHI) beyond what is necessary to deliver the Service.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13 without verifiable parental consent.

10. California Privacy Rights

California residents have additional rights under the CCPA, including the right to:

  • Know what personal information is collected
  • Request deletion
  • Opt-out of sales (we do not sell personal information)

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notification.

12. Contact Us

For privacy inquiries:

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